Terms & Conditions

Scope

These terms govern your use of the PageTech Solutions Limited website and describe the basis on which PageTech Solutions Limited (Company number 17014904, VAT registration 514 2957 90) provides professional software development services. By continuing to use this site you accept these terms in full.

Where an individual or business engages PageTech Solutions Limited for services, these terms apply to that engagement unless superseded by a separate written agreement signed by both parties.

Services

Any services described on this site are provided under separate written agreement. Project scope, deliverables, timescales and fees will be agreed in writing before work begins. Nothing on this site constitutes an offer to contract. All proposed engagements remain subject to contract review and written agreement before work begins.

Engagement communication and delivery are handled directly by me from initial contact through solution sign-off.

Payment terms, including invoicing schedule and due dates, are set out in the engagement agreement for each project. Where an engagement agreement is silent on payment timing, invoices are due within 30 days of the invoice date. Final deliverables are released only once the corresponding payment has cleared.

Acceptable Use

You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to any part of the site, its servers or any connected systems.

Where available, the optional chat assistant must not be used to submit unlawful, abusive, or harassing content, or to attempt to extract, manipulate, or misuse the underlying system through automated querying or prompt injection.

Response Times and Availability

Standard response times for new enquiries are 1–2 working days. Contact hours are Monday to Friday, 09:00–17:00 UK time (GMT/BST). Current capacity is shown on the Availability page. Out-of-hours support is available on request and is charged at the applicable out-of-hours rate.

Warranty (Defect Fixes)

Unless otherwise agreed in writing, I provide a 30-day warranty period for defect fixes starting from the date of solution sign-off. Solution sign-off means written confirmation by the client that the deliverables have been accepted. Where no such confirmation is received within ten working days of delivery, acceptance is deemed to have occurred at the end of that period. Where the issue is caused by a change in requirements, third-party dependencies, environment changes, or work outside the agreed scope, fixes may be subject to additional cost. This warranty supplements — and does not replace — any terms set out in a separate written agreement.

Change Control

Any change to the scope, deliverables, or timescales agreed in the engagement agreement must be requested in writing. PageTech Solutions Limited will assess the impact on cost and schedule and provide a written change proposal. Work on any change begins only once both parties have confirmed the change in writing. Changes implemented without prior written agreement are not subject to the original engagement fee or timescale.

Intellectual Property

All website content (text, images, logos, code) is owned by PageTech Solutions Limited unless otherwise stated. You may not reproduce or redistribute site materials without prior written permission.

For client engagements, intellectual property in deliverables created specifically for the client transfers to the client on receipt of full payment, unless the engagement agreement states otherwise. This transfer does not extend to any pre-existing intellectual property, open-source components, or independently developed tools and frameworks brought to or used in the course of the engagement (background IP). PageTech Solutions Limited grants the client a perpetual, royalty-free licence to use any background IP incorporated in the deliverables solely to the extent necessary to use those deliverables for their intended purpose.

Confidentiality

Any confidential information shared during an engagement will be treated in confidence and will not be disclosed to third parties without prior written consent, except where required by law. "Confidential Information" means any non-public technical, commercial, or business information disclosed by either party in connection with an engagement. This obligation survives termination of the engagement for a period of three years.

Subcontracting

PageTech Solutions Limited does not engage subcontractors for client delivery work without the client's prior written agreement. Where subcontracting is agreed, any subcontractor is bound by confidentiality obligations no less protective than those in these terms, and PageTech Solutions Limited remains responsible to the client for the subcontractor's performance. Where an engagement involves processing of personal data, any subcontractor acting as a sub-processor will be subject to a written data processing agreement before processing begins.

Client Materials

The client retains all intellectual property and ownership rights in materials, source code, documents, and data supplied to PageTech Solutions Limited for the purpose of an engagement. Such materials will not be used for any purpose other than delivering the agreed services. On project completion or termination, client materials will be returned or destroyed at the client's written request, unless retention is required by law.

Contractor Status (IR35 / Off-Payroll Working)

PageTech Solutions Limited is a UK-registered limited company providing professional services on a business-to-business basis. Services are supplied as a company, not as an employee or sole trader. For UK client engagements, the IR35 / off-payroll working status is assessed on a per-contract basis and will be confirmed in the written engagement agreement before work commences. The engaging organisation is responsible for determining applicable status for tax reporting purposes unless a different arrangement is agreed in writing.

Termination

Either party may terminate an engagement by giving five working days' written notice to the other. On termination, the client shall pay PageTech Solutions Limited for all work completed to the date of termination at the agreed rate. Final deliverables and any work-in-progress will be released on receipt of payment for completed work. Either party may terminate with immediate effect if the other materially breaches these terms and fails to remedy the breach within ten working days of written notice requiring it to do so.

Disclaimer & Limitation of Liability

Technical information on this site is provided "as is" without warranty of any kind. PageTech Solutions Limited makes no representation that the site will be error-free or continuously available.

Where enabled, an optional AI-assisted chat feature is provided by a third-party service (BottBuddy) to help visitors navigate the site. Responses are generated automatically and are provided for general informational and navigational convenience only — they do not constitute professional, technical, or legal advice and should not be relied upon as such. PageTech Solutions Limited is not responsible for the accuracy of chat responses generated by this third-party service.

Services are provided on a business-to-business basis between two commercial entities. Except for liability that cannot be excluded by law (including death or personal injury caused by negligence, or fraud), neither party shall be liable to the other for any indirect, consequential, incidental, or special loss (including loss of profits, revenue, data, or business opportunity) arising from or in connection with this website or any engagement, whether in contract, tort, or otherwise.

Each party's total aggregate liability under or in connection with an engagement shall not exceed the fees actually paid by the client in the twelve months immediately preceding the event giving rise to the claim, or £5,000, whichever is the greater amount.

Nothing in these terms affects the client's statutory rights where applicable law does not permit the exclusion of such rights.

Late Payment and Interest

Invoices are due within the payment terms stated on the invoice. Overdue invoices accrue interest at 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. I reserve the right to claim reasonable compensation for debt recovery costs as permitted by that Act. The right to charge interest does not limit any other remedy available.

Data Protection

I act as Data Controller for personal data collected during enquiries and engagement correspondence (such as name, email address, and project communications). The client retains the role of Data Controller for any personal data contained within project deliverables or client-supplied materials.

Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of data handling, retention periods, and data subject rights are set out in the Privacy Policy. Where an engagement requires me to process personal data on behalf of the client as a Data Processor, a Data Processing Agreement can be provided on request.

In the event of a personal data breach affecting client data, I will notify the client in writing without undue delay and in any event within 72 hours of becoming aware of the breach, to enable the client to meet its own notification obligations under applicable data-protection law. Notification will include, to the extent known at the time: the nature of the breach, the categories and approximate number of individuals and records affected, the likely consequences, and the measures taken or proposed to address the breach.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, pandemic, civil unrest, failure of third-party infrastructure, or government action. The affected party shall notify the other in writing within five working days of becoming aware of the relevant circumstances and shall use reasonable endeavours to resume performance as soon as practicable.

Entire Agreement

These terms, together with any written engagement agreement and associated schedule of work, constitute the entire agreement between the parties in respect of the subject matter and supersede all prior representations, negotiations, and agreements, whether written or oral. No modification to these terms is valid unless made in writing and agreed by both parties.

Severability

If any provision of these terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

Changes to these terms

I may update these terms from time to time. The "last updated" date at the top of this page will be revised accordingly. Continued use of the site after changes constitutes acceptance of the updated terms. Where changes materially affect an active engagement, notice will be given before they apply to that engagement.

Assignment

Neither party may assign, transfer, or novate its rights or obligations under these terms or any engagement agreement without the prior written consent of the other party, which shall not be unreasonably withheld or delayed. Any purported assignment without such consent is void.

Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, both parties agree to attempt resolution in good faith before commencing formal proceedings. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these terms, or to request a Data Processing Agreement, see the contact page.

For questions about how your personal data is handled, see the Privacy Policy.